Return (RMA) Policy

• All products must be within the applicable warranty period for the given product. See our warranty coverage policy for details.
• Adequate troubleshooting must be performed by DC3 Control, one of our channel partners, or remotely by our technical support team.
• The suspected cause of the failure shall not be due to physical damage.
• The suspected cause of the failure shall not be due to contamination.
• A Return Material Authorization request must be submitted through the Warranty & Returns form and must include the serial number and description of the issue.
• An RMA number will be provided once DC3 Control approves returning the product for warranty investigation. All products returned to DC3 Control must have an RMA number.

• The product shall be shipped to DC3 Control's factory in Corpus Christi, Texas USA at the sole cost of the shipping party.
• If the product failure is covered by warranty, DC3 Control will pay for shipping to return either a repaired or replacement product.

• If the product has been in contact with hazardous materials, the product must be decontaminated before sending it to the factory. An MSDS sheet must be included with the packaging so we are aware of what the product was exposed to.
• The box(es) must be labeled with the DC3 Control RMA number.

1. Troubleshoot first. Work with local support, a channel partner, or the DC3 support team to troubleshoot the product.
2. Submit the RMA form. If the issue isn't resolved, fill out and submit the Warranty & Returns form with your serial number and issue description.
3. Receive your RMA number. Once DC3 Control approves the return, we issue an RMA number.
4. Ship to the factory. Send the product to our Corpus Christi factory at your expense and carrier preference, with the RMA number on the box.
5. Analysis. We receive and analyze the product. If the failure is covered by warranty, we repair or replace the unit and ship it back at our cost. If it is not covered, we contact you about the issue and request a disposition method (return at your expense, or scrap).
6. Confirmation. You receive an emailed packing slip when the unit ships back.

Submit your request on the Warranty & Returns page and you'll receive a ticket number immediately. Questions: Headquarters / Corpus Christi 361.882.3444 · All Others 661.204.9577.